Descripción de la Oferta

Responsible for providing technical support to end users of PC, printers, scanners, handhelds. Perform various system administrative tasks on Windows 7, Windows 8 and Windows 10 systems including: health checks, routine disk cleanup, maintaining configuration files and applying OS, installing and configuring hardware and software (e.g., network cards, memory modules, video drivers, hard drives, etc) monitoring and updating virus protection software, managing the printing environments. Solid knowleged on MsOffice 365 environment and MsOffice clients 2007, 2013 and 2016. Maintain current and high-level technical skills in fields of expertise.

PRIMARY RESPONSIBILITIES
• Process and resolve end user issue reported on our ticketing system ConnectWise.?
• Solve end-user PC, printer and scanner hardware, Network, OS and software problems in the most efficient manner?
• Simulate or recreate user problems in a test environment to resolve operating problems.?
• Research and recommend systems modifications to reduce end-user troubles

WORK EXPERIENCE AND REQUIREMENTS
• At least 3 years experience troubleshooting PC Hardware, software and networking problems.?
• Experience with Microsoft Office applications (Word, Excel, PowerPoint, etc.)
• Strong problem solving skills.
• Excellent technical proficiency including the ability to quickly troubleshoot problems over the phone.
• Consistent ability to deal effectively with all level of users?
• Ability to prioritize support issues and multi-task?
• Ability to follow and develop documented procedures
• Fully Bi-lingual (English 100%/Spanish). Individual must be able to communicate clearly in English; in both verbal and written forms for communication with vendors and internal customers
• Individual must be able to work nights and weekends, as required by duties.

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes