Descripción de la Oferta

The primary responsibility of the Hotel General Manager is ensure the optimal functioning of all the Hotel areas to achieve guest satisfaction and return on investment

Finances:
• Develop annual budgets; manage cost, inventory and cash flow as well as any capital improvements.
• Ensure hotel systems and back office provide timely reporting to investors.
• Manage revenue and pricing to maximize ADR and occupancy.
Operations:
• Oversee all aspects of hotel operations including Spa, F&B and tours.
• Improve operational protocol and processes to ensure property is well maintained and clean.
• Develop and implement Sustainability plan – (profits, educational opportunities, social responsibility, and environmental impact).
• Ensure guest satisfaction, client feedback and ongoing staff training.
Marketing:
• Drive new market and business developments through alliances with local businesses and the trade
• Manage marketing, publicity, PR, social media strategies as well as customer reviews
• Develop new products and services customized for hotel clients.
HR
• Lead by example and ensure staff embody the values and principals of the lodge.
• Ensure when students are on-site, the educational objectives are accomplished.
• Recruit, train and develop local team members to ensure the highest level of quality is delivered.
• Guarantee hotel operations comply with local requirements: Ministry of labor, DGI, Alcaldia, Intur, and all other governmental agencies.

Other requirements
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must work well in stressful, high pressure situations
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Must be able to work with and understand financial information and data.

Work environment
• Rural area (25 minutes from city)
• Variable weather conditions
• Outdoor / Indoors

Education & Experience
• 5 years of hotel management experience or related field
• Proven ability to grow profitable revenues and new venture startup experience
• Degree in Hospitality, Business Management or a related field
• Experience in F&B
Competencies
• Leadership
• Strong Communication skills (English/Spanish)
• Result-oriented
• Decision making
• Highly organized
• Focus on customer satisfaction

Experiencia Requerida

Educación Superior

Lenguajes