Detalle de la Oferta

Descripción de la Oferta

- Job Summary

We are looking for a French Bilingual Customer Service / Technical Support Representative to deliver high-quality support to French-speaking customers, with additional support in English when required.
This role is ideal for customer-focused professionals who enjoy problem-solving, technology, and working in a fast-paced environment while ensuring an outstanding customer experience.

-Language Bonus Available
Additional compensation is provided for advanced language proficiency.

- Key Responsibilities

Provide customer service and technical support primarily in French via phone, chat, or email
Support customers in English when needed
Handle inquiries related to products, services, billing, and technical issues
Troubleshoot and resolve customer issues efficiently and professionally
Accurately document all interactions in CRM and internal systems
Follow quality standards, security policies, and operational procedures
Meet or exceed KPIs such as CSAT, AHT, FCR, and Quality
Escalate complex or sensitive cases following established guidelines
Maintain a customer-focused, empathetic, and solution-oriented attitude

- Main Job Requirements
Language Skills (Mandatory)

French: Advanced / Fluent (B2–C1) – REQUIRED
English: Advanced (B2–C1) – REQUIRED
Spanish: Native or Fluent
Technical Skills
Basic to intermediate computer proficiency
Experience with CRM systems and ticketing tools
Ability to multitask across multiple systems

- Soft Skills

Excellent verbal and written communication (French & English)
Strong customer service orientation
Problem-solving and critical-thinking skills
Adaptability and stress tolerance
Teamwork and accountability
Effective time management and attention to detail
Additional Requirements
Flexible schedule availability
Strong commitment to quality, compliance, and security standards
Willingness to learn, grow, and develop within the organization

- What We Offer
Language Bonus for French and English proficiency
Competitive compensation package
Ongoing training and skill development
Career growth opportunities within the organization
Dynamic and supportive work environment