Detalle de la Oferta

Descripción de la Oferta

Job Summary

We are looking for a highly motivated Customer Service Representative with advanced English proficiency (C1) to provide high-quality customer support and ensure an excellent customer experience.

This role is ideal for customer-focused professionals who enjoy problem-solving, clear communication, and working in a fast-paced, on-site environment while maintaining high service and quality standards.

Start Date: March 4th
Work Modality: On-site

Key Responsibilities
• Provide professional customer service in English via phone, chat, and email
• Handle customer inquiries related to services, accounts, and general support requests
• Resolve customer issues efficiently while maintaining a positive and empathetic approach
• Accurately document all customer interactions in CRM and internal systems
• Follow established quality standards, security policies, and operational procedures
• Meet or exceed performance metrics such as CSAT, AHT, FCR, and Quality scores
• Escalate complex or sensitive cases according to internal guidelines
• Maintain a customer-focused, solution-oriented, and professional attitude at all times

Main Job Requirements

Language Skills (Mandatory)
• English: Advanced / Fluent (C1) – REQUIRED
• Spanish: Native or fluent

Experience Requirements
• Minimum 1 year of experience in Customer Service or Customer Experience roles
• Previous experience in call center or customer support environments is required

Technical Skills
• Basic to intermediate computer proficiency
• Experience using CRM systems and customer support tools
• Ability to multitask across multiple systems and platforms

Soft Skills
• Excellent verbal and written communication skills in English
• Strong customer service orientation
• Problem-solving and critical-thinking skills
• Adaptability and ability to work under pressure
• Teamwork, accountability, and reliability
• Strong time management and attention to detail

Additional Requirements
• Availability to work on-site
• Flexible schedule availability
• Professional and customer-oriented mindset

Experiencia Requerida

Lenguajes