Descripción de la Oferta

The main purpose is to manage and lead a group of telemarketers to sell the organization’s products by making use of highly qualified prospects. This job gives you the opportunity to face challenging tasks that need a thorough understanding of basic management ability. The telemarketing manager is responsible for leading, recruiting and advising outbound and inbound call center, accountable for supervision of telemarketers.
Duties of a Telesales Manager:
• Coaching, inspiring and motivating a sales team.
• Ensuring the team meets the sales targets.
• Sales training, development, and performance management.
• A good understanding of the market dynamics in the respective sector.
• Developing sales strategies to guarantee success and growth.
• Developing and maintaining customer relationships
• Disciplined use of CRM system, communication and customer management.
• Handling customer complaints and enquiries.
• Monitoring random calls for quality assurance.
• Forecasting and analyzing sales data.
• Regular reporting of KPI’s to directors
• Keeping to targets and managing KPI’s.
• Ability to develop managerial and operational reports i.e. production, sales, P & L, etc

Requirements for the role:
• Minimum 5 years’ experience in sales
• 2+ years’ experience telemarketing a plus
• Experience managing a team
• Excellent verbal and written communication skills
• Ability to prioritize and handle multiple tasks at any given time
• Detail oriented
• 100% domain of the English language
Travel:
• Must be able to travel to the U.S.