Descripción de la Oferta

• Proven experience as a call center manager or similar position.
• Advanced English. (Written and Spoken).
• Experience in customer service is required.
• Solid Understanding of reporting and budgeting procedures.
• Knowledge of performance evaluation and customer service metrics.
• Outstanding communication and interpersonal skills.
• Excellent Organizational and leadership skills with a problem -solving ability.
• Experience in basic financial analysis (cost-effectiveness, etc.).
• Plan and monitor the day-to-day running of business to ensure smooth progress.
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
• Planning and controlling change.
• Manages different group side (Ex. 50 – 100).
• Works directly with clients to scope and plan accounts.
• Supervises Team Leaders and meets with them to ensure completion of customer metrics.
• Evaluates reporting, provides direct feedback and guidance to Team Leaders on performance.
• Prepares corrective action guidelines in case of failure to achieve objectives.
• Monitors corrective action steps and makes adjustments where needed to ensure success.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes