Descripción de la Oferta

JOB SUMMARY:
Responsible for front-line oversight of certain government freight contracts, Liner and Logistics Business. Ensuring compliance with contract requirements and Crowley business units policies and procedures. Prepare KPI’s , to be presented and disucuss with customers and process owners to secure process improvement and achieve service requirements

GENERAL RESPONSIBILITIES:
The Senior Representative, Customer Care for Top Accounts has the highest degree of skill and passion for taking care of customer needs to ensure complete customer satisfaction and retention. Handles customer calls,answers questions, corrects errors, develops leads, assists with pricing, develop key performance indicators, recommends process improvements, and is able to deliver value added services. Must be able to develop a strong knowledge of all of Crowley's services and have the ability to influence and sell the service offerings. Must be receptive, creative, flexible, self-motivated, and goal oriented. Should be able to multi-task and meet deadlines in a fast paced environment. May be required to generate reports. Employees are accountable to management and each other to ensure every task is done safely in accordance with Management Systems or business unit procedures with the objective of continuously improving us processes.

EDUCATION:
Bachelor's Degree preferred or job-related formal training after high school.

EXPERIENCE:
Minimum 3-5 years experience working in a customer interface role.
Requires assisting and on boarding customers using our new Crowley On Line Services products.
Exceptional PC knowledge which includes intermediate to advanced level with MS Office.
Strong oral and written communication skills.
Ability to exhibit a level of influencing and selling via the telephone and meetings with customer.
All Crowley positions require proficiency in Microsoft Excel, Outlook and Word.

Experiencia Requerida

Educación Superior

Lenguajes