Área de la Empresa | Telecomunicaciones |
Cargo Solicitado | Técnico en Telecomunicaciones |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | Menos de un año |
Género | Indiferente |
Edad | 18 / 70 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | Honduras |
Departamento | Francisco Morazan |
• To execute vigilance management of technological domain such as: VAP, Residential Video and Internet, and IT applications.
• To have an efficient communication of events and incidents with Customer Operations area, Back Office, Field Services, IT, Tigo Helpdesk and providers and NOCs of others operations.
• To provide first level technical support to different products and services of these: VAP, Residential Video and Internet, and IT applications.
• To execute the process stages of alarms and incidents: detection, notification, first level support, coordination with involved areas, escalation, solution and closure.
• To implement agreed SLAs/OLAs with internal costumer and products business owner.
• To collaborate in services and network performance reports.
• To fulfill and execute the internal controls and Key Performance Indicator assigned to the area.
• To execute and participate in ISO 22301 and ISO27001 audits and simulacrums.
• fulfill SLA and OLA indicators
a. follow-up via TT
b. SLA fulfillment via SDM tools.
Eléctrica (Opcional) |
Universidad Completa | Graduado |
Electrónica (Opcional) |
Universidad Completa | Graduado |
Telecomunicaciones (Opcional) |
Universidad Completa | Graduado |
Informática | Sistemas (Opcional) |
Universidad Completa | Graduado |
Inglés Requerido |
Avanzado |
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