Descripción de la Oferta

Handle questions via online web chat, addressing both hardware and software related issues.
Report /escalate new issues.
Effectively communicate technical information with team members and customers alike.
Diagnose and provide a path to resolving technical issues in electrical circuitry, home networking, and HVAC systems.
Act as the first and last point of contact for the customer.
Proactively identify ways to avoid recurrence of customer issues by improving the process and procedures and technical articles.
Multitask through multiple systems while troubleshooting with customers.
Maintain and support quality and statistical standards at all times.
Work toward individual and group targets.

Experiencia Requerida

Educación Secundaria

Lenguajes