Descripción de la Oferta

CUSTOMER SERVICE (CS) are responsible for creating an outstanding experience for new and existing customers. Armed with product and service knowledge combined with friendly energetic customer relationship skills, the CSS team provides customer support and technical assistance to customers in a fast paced and energetic environment.

Key Skills:
• High School degree or equivalent
• Experience in a customer-focused role
• 2 or more years in a call center environment or in the telecommunications industry a plus
• Certificate from a college or technical school a plus

Skills, Knowledge, and Personal Qualifications:
• Strong interpersonal, verbal and listening skills
• Desire for customer service, driving sales, and achieving results
• Must possess excellent communication skills (oral and written), including the ability to effectively articulate complex products or billing arrangements with customers and colleagues
Ability to promptly answer support related emails, phone calls, and use other electronic communications
• Flexibility and ability to work independently
• Self-motivated, detail-oriented and organized

Experiencia Requerida

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