Descripción de la Oferta

Key Duties & Responsibilities:

Provide day-to-day desktop support such as identifying, researching and resolving technical issues. Analyzing and resolving or escalating data and voice system problems and requests.
Utilize the IT electronic ticketing system, SharePoint and the Service Providers proprietary ticketing system for opening, closing, resolving, escalating, and tracking requests and activities.
Configure, troubleshoot and refresh Windows 10 in a Microsoft network environment on both desktop and laptop computers, network printers and online O365 applications.
Complete moves adds and changes, applying appropriate change management process and communication
Co-administer cloud-based Office 365 platform, primarily OneDrive, MS Office, MS Teams, MS Intune, Outlook and Exchange.
Apply existing and assist with development and documentation of IT policy and procedure
Maintain DC offices’ small equipment inventory and assist with on-prem hardware and software
Maintain conference room audio/visual system and related equipment (Zoom Rooms)
Coordinate work with local facilities and third-party service providers to support IT and infrastructure systems, including network/server gear, battery backup units and power/data cabling
Notify IT Management of changes within Information Technology that may cause a change in escalation, major outage, server issue, major move, and/or staffing issue
Create and maintain regular reports and documentation on system and technical metrics, and review service desk performance indicators and meet or exceed established SLA’s
Collaborate with global IT personnel and systems as adopted by the organization
Participate in team meetings and appropriate corporate meetings and activities
Participate in periodic sessions to provide performance feedback and input for coaching and technical direction, and participate in annual review process and delivery
Participate in continual improvement of standards, processes and procedures required to deliver high quality service, and auditing and analyzing systems to ensure security and data integrity
Participate in PCI’s innovation efforts and in teams on innovation initiatives
Perform other duties as assigned
Position Parameters/Special Responsibilities Required:

Physical Demands: Must be able to carry equipment (PCs, monitors, and other computer equipment) in the process of installation; may also experience prolonged periods of sitting at a desk and frequent use of computer keyboard and mouse.
Audio & Visual Demands: Ability to communicate effectively through video conferencing and telephone interfaces (Teams, Zoom, phone, etc.)
Requirements
2 years of progressive experience in IT systems supporting Office 365.
2 - 3 years of experience (preferred) in supporting Office 365 including: Teams, Outlook, OneDrive, Groups.
Experience supporting users in hybrid on-premises and Azure Active Directory (AAD) environment.
Expert analytical, problem solving and IT troubleshooting skills (desktops, laptops, mobile)
Must have experience with Microsoft Windows 10 in a corporate environment
Knowledge of IP networking concepts, Wi-Fi, and remote access technologies
Excellent interpersonal, oral and written communication skills
Ability to quickly adapt to new situations and changing priorities
Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously.

Benefits
Permanent Role
Growth Opportunities
Competitive Salary

Educación Superior

Lenguajes