Descripción de la Oferta

The ideal candidate will be responsible for working with the Project Coordination of technical teams, to ensure the participation of cross-functional stakeholders in furthering project goals. With organization and prioritization skills, this candidate will organize the necessary pieces to ensure project success and management.


Responsibilities


· Customer relations management.

· Case and incident management.

· Coordinating responses between technical teams during a service disruption.

· Work with Project Manager to develop, drive, and implement project goals.

· Escalating high priority items to the appropriate department/management.

· Manage communications Sharing and collaborating effectively across teams.

· Track project accomplishments.

· Preparing statistics, KPI and trend reports for use in the problem management process.


Qualifications


· College graduate (business administration, Industrial Engineering or similar).

· At least 3 years of experience working at a call center industry.

· Expertise in Microsoft Excel

· Excellent verbal and written communication skills, problem solving skills, and attention to detail.

· Ability to prioritize and multi-task

· Good coordination and management skills.

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Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes